Privacy policy
Last Updated: October 7, 2026
Metro Clean Super Laundromat Inc. (“Metro Clean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, and information you provide when submitting an inquiry, requesting assistance, or communicating with us.
When you use our laundry services, we may also collect information reasonably necessary to provide or support those services, such as contact information, laundry card information, service preferences, transaction or order information, and communications with our team.
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and similar website usage information through cookies or other technologies.
How We Use Your Information
We may use information we collect to:
• Provide and support our laundry services
• Respond to questions, requests, or customer service inquiries
• Communicate with you regarding your laundry orders or account
• Process or investigate customer service issues, credits, or refunds
• Maintain and improve our website and services
• Protect our customers, business, and website against fraud, misuse, or security threats
• Comply with applicable laws and legal obligations
Text Messages and Communications
If you provide your telephone number, we may use it to communicate with you regarding services you have requested, including notifications regarding the status of your laundry or other customer service communications.
We do not sell your telephone number or personal information to third parties for their independent marketing purposes.
Sharing of Information
We may share information with service providers that perform services on our behalf, such as website hosting, technology, payment processing, communications, or other business support services.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Metro Clean, our customers, or others.
We do not sell your personal information.
Payment Information
Payments for our services may be processed through third-party payment providers or payment systems. Payment information submitted through those systems may be subject to the privacy and security practices of the applicable payment provider.
Cookies and Website Technologies
Our website and service providers may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and maintain security.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of some website features.
Data Security
We take reasonable administrative, technical, and physical measures designed to protect personal information in our possession from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements. When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Metro Clean Super Laundromat Inc.
2306 Webster Avenue
Bronx, NY 10458
Phone: (718) 484-0844
Email: hello@metrocleanlaundry.com